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Update the Sound drivers from the PCs Support Downloads web page. Let us know the result so we can further assist you. Microphone is not disabled and is set as default. Recording Audio > Run the troubleshooter.
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Click Playing Audio > Run the Troubleshooter.
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Please see Update drivers in Windows 10 for the steps. Click Hardware & Devices > Run the Troubleshooter. If the issue persists, then proceed with updating its drivers.